Reference

kerbau28 Privacy Policy for Your Account

kerbau28 Privacy Policy explains how we collect, use and protect the details attached to your account, including phone verification and wallet activity.

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CONTACT PATHS

Use Account Help for Privacy Questions

A clear contact path helps when you want to ask about a Privacy Policy entry, correct an account detail or understand a wallet record. Open the account help area while signed in and select the privacy or account-data request route shown there. If login is unavailable, use the contact route displayed on kerbau28 so we can match your request without asking you to send payment credentials through an unlisted channel.

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Account help route

Sign in, open account help and choose the privacy request path. We use your account identifier to locate the correct record, while you should never send a wallet PIN or one-time code.

Wallet record query

For DANA, OVO, GoPay or QRIS questions, include the date and receipt reference rather than your wallet password. We can check the linked payment record without requesting secret wallet credentials.

Access problem

If phone verification blocks account access, use the contact option shown on the sign-in page. Tell us which step stopped and your registered contact detail so we can investigate safely.

DATA PRACTICES

See How We Handle Your Account Data

Privacy depends on practical handling, not broad promises, so we describe the main data paths below.

Account details

We may store your registered contact detail, phone verification status and sign-in history so we can provide account access, identify unusual activity and respond to a request about your Privacy Policy rights.

Cookies

Cookies and similar browser records can keep a session active, remember a selected language or help us understand page errors. You can manage browser cookie controls, though some account steps may then require another sign-in.

Security checks

We may compare sign-in signals, device details and phone verification status when protecting an account. Use your own device where possible, keep access codes private, and contact us if a sign-in looks unfamiliar.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can be retained to reconcile a request and answer receipt questions. We do not need your wallet PIN to check that reference.

Retention period

We retain each category for as long as its stated purpose requires, then review whether continued storage is needed for security, dispute handling or applicable legal duties before removal or restriction.

Changes and requests

Ask us to correct a detail, explain a use, or request a suitable restriction through account help. We may ask for phone verification or another account check before changing personal records.

Ask About kerbau28 Privacy Policy

These Privacy Policy answers address the account and wallet questions we expect from Indonesian customers before they open an account. If your situation is not covered, use the account help route and include only the details needed to identify your request.

It covers account details, phone verification, sign-in and device records, cookies, support requests, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Phone verification helps confirm account access and investigate unusual sign-ins. It can also help us match a privacy request to the correct account without asking for a wallet PIN or one-time code.

Yes. The Privacy Policy covers QRIS receipt references and similar payment records when they are linked to an account request. Send the date and reference number through account help for a status check.

You can request a correction through the account help privacy route. We may verify your registered phone or another account detail first, then confirm what can be changed and when.

Retention depends on the record's purpose, security needs, dispute handling and applicable legal duties. The Privacy Policy does not promise one period for every category, because payment references differ from account details.

Use your browser controls to manage cookies, then contact account help if a session or sign-in step changes. We can explain which cookie-related purpose applies to the page you used.

Access depends on local law. The Privacy Policy describes our data handling for supported account activity, while eligibility and availability remain subject to the rules that apply to your location.

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